Charter Sales Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a family-owned Part 135 private aviation operator based in Nashville, Tennessee. The company focuses on operational excellence and customer service, offering a collaborative work environment with individual recognition, stability, growth potential, and internal opportunities.

Role Overview

The Charter Sales Representative will manage private aviation charter inquiries from initial quoting through booking and trip coordination, supporting wholesale and retail customers. This role involves working with brokers, direct customers, and internal teams to maximize fleet utilization while delivering responsive customer service.

The ideal candidate has charter sales or relevant aviation experience, strong relationship-building skills, and the ability to manage time-sensitive requests. This individual must be comfortable balancing sales targets, customer needs, and operational priorities within a 24/7 aviation environment.

Location

Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST

Schedule: Flexibility required for nights, weekends, holidays, and a scheduled after-hours on-call rotation.

Key Responsibilities

Charter Sales & Quoting

Prepare accurate and timely private aviation charter quotes for brokers and direct customers.
Manage high volumes of inbound calls and emails, responding promptly to charter inquiries.
Sell and book charter trips while balancing customer requirements and fleet availability.
Meet or exceed monthly sales targets and key performance indicators.

Trip Scheduling & Coordination

Schedule and coordinate charter trips in collaboration with internal teams.
Maintain accurate trip information and communicate changes promptly.
Resolve scheduling issues and adjust priorities based on customer needs and operational requirements.

Customer & Broker Relationship Management

Build and maintain relationships with customers, brokers, and industry contacts to support repeat bookings and new business.
Maintain accurate records of customer and broker preferences.
Provide responsive customer service throughout the quoting and booking process.

Sales Administration & Team Collaboration

Maintain accurate records across sales, customer interactions, and aviation systems.
Collaborate with internal teams while remaining accountable for individual performance goals.
Participate in scheduled after-hours on-call rotations, including weekends and holidays.
Learn new software platforms, aviation terminology, and internal processes.

Qualifications

Experience

Previous experience in charter sales or a relevant aviation role.
Experience managing high volumes of customer inquiries and time-sensitive requests.
Experience working with customer and broker relationships in a sales or service environment.
Experience working for a Part 135 charter operator is preferred.
Experience using JetInsight aviation software is preferred but not required.
Familiarity with aviation software such as FOS, Jet Rebellion, Nexgen, ForeFlight, SkyVector, or Avianis is a plus.

Skills

Strong sales, relationship-building, and customer service skills.
Ability to manage multiple inquiries, make quick decisions, and adjust priorities while maintaining accuracy.
Strong attention to detail and adherence to established processes.
Intermediate proficiency with Microsoft Office, particularly Excel.
Ability to perform basic arithmetic and accurately calculate rates and percentages.
Ability to interpret instructions and documents.
Familiarity with tools such as Microsoft Teams, Zoom, Google Workspace, Asana, and Missive.
Ability to learn new software platforms, aviation terminology, and internal processes quickly.
Strong organizational skills and consistent follow-through.
Resourceful, dependable, and solution-oriented approach to customer requests.
Ability to remain calm and adaptable under pressure.
Ability to collaborate with internal teams while maintaining ownership of individual responsibilities.

Work Environment & Physical Requirements

Primarily sedentary, computer-based work involving extended periods of sitting and repetitive keyboard and mouse use.
May require remaining at a workstation for extended periods to support operational needs.
Occasional lifting or moving of items weighing up to 10 pounds.
Regular attendance and punctuality are required.

What Success Looks Like

Brokers and direct customers receive accurate quotes and prompt responses.
Charter inquiries convert into bookings that support sales targets and fleet utilization.
Trips are scheduled and coordinated accurately, with clear updates across teams.
Customer and broker preferences are documented to support personalized service.
Changing priorities and after-hours requests are handled efficiently.
Customers and internal teams view the representative as a dependable and responsive partner.

Opportunity

The Charter Sales Representative will have the opportunity to contribute directly to revenue growth, customer relationships, and operational execution within a growing private aviation company.

This role offers the chance to collaborate with an experienced team, deepen aviation expertise, and support the continued growth of the charter business.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Apply for this position

Personal Information:

Please provide your contact details and upload any relevant documents to help us assess your qualifications. Ensure all information is complete to move forward in the process.

Full Name: *

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Email: *

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Phone Number: *

Please share your phone number with the country code (e.g., +27 for South Africa, +20 for Egypt, +52 for Mexico). If it works for both WhatsApp and calls, even better.

Resume: *

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What is your level of English proficiency? *

Basic – I can understand and use simple phrases but struggle with professional conversations. Intermediate – I can communicate in English in most situations but may make occasional mistakes or need support with complex topics. Advanced – I can speak and write fluently with few errors and feel confident in professional settings. Native / Bilingual – English is my first language or I speak it at a native level with complete fluency.

What's your expected monthly compensation in USD for a 40h/week (full-time) role? *

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What's your expected monthly compensation in USD for a 20h/week (part-time) role?

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What country will you be working from? *

Are you available to work 9 AM - 5 PM EST? *

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Do you have any friends, family members, or personal connections currently working at Scale Army or involved in any of our projects? *

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Experience & Availability:

In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations.

How many years of professional experience do you have in charter sales or a related aviation role? *

1 year - 3 years 4 years - 6 years 7 years - 9 years 10 years - 15+ years

Describe your experience preparing charter quotes and converting inquiries into confirmed bookings. How have you balanced customer requirements, fleet availability, and sales targets? *

Walk us through your experience coordinating charter trips or handling time-sensitive aviation requests. How have you managed scheduling changes, competing priorities, or unexpected operational challenges? *

Describe your experience building relationships with charter brokers and direct customers. How have you managed high volumes of inquiries while maintaining accurate records and encouraging repeat business? *

Which of the following aviation systems, tools, or charter sales activities do you have hands-on professional experience with? *

Select all that apply.

Part 135 charter operations Private aviation charter quoting Charter sales and booking Charter trip scheduling and coordination Customer and broker relationship management Fleet availability coordination JetInsight FOS Jet Rebellion Nexgen ForeFlight SkyVector Avianis Microsoft Excel None of the above

How do you use AI in your work? *

Briefly share the tools you use, key use cases, any experience with automation, and how AI has improved your efficiency or output.

Let's get to know you! We need you to submit a short video as the first step in our screening and verification process. It's a great way for us to see your personality, communication style, and why you're a strong fit for the role. You'll only need to record this once!

Submit your video here.

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Application Submitted!

Thank you for applying for Charter Sales Representative. Your application has been successfully submitted to the Scale Army hiring team. We've received your details and resume, and we will be in touch soon.

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Job information

Department Sales

Compensation $1.5K – $2K per month • Offers Commission Final compensation is set after evaluating experience and location.