Development Career Coach

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a provider of professional development and career advancement training programs. They help individuals improve their skills in areas such as project management, Office 365, and other career-related concepts. Through coaching and personalized guidance, they support clients in navigating their career goals, building valuable skills, and staying motivated throughout their learning journey.

Role Overview

The Career Development Coach will engage with clients daily, provide personalized coaching, and help ensure they remain motivated and on track toward their professional development goals.

This role will work closely with clients to understand their individual needs and develop tailored study plans aligned with their goals and timelines. The Career Development Coach will provide guidance across topics such as Office 365, project management, and broader career concepts while maintaining consistent communication and tracking client progress.

Location

Fully Remote (Work from Home) | 9:00 AM - 6:00 PM CST

Key Responsibilities

Client Meetings & Coaching

Meet with clients daily and provide personalized coaching and support.
Develop study plans tailored to each client’s needs, goals, and timelines.
Keep clients encouraged, motivated, and on track with their learning objectives.
Recognize client needs and adjust coaching strategies when necessary to help them succeed.

Career Development Support

Provide guidance on career concepts such as Office 365 skills, project management skills, and other professional development topics.
Engage in value-based conversations focused on helping clients achieve their career goals and improve their skills.
Share insights, advice, and encouragement to help clients remain on track with their career advancement plans.

Stakeholder Engagement & Communication

Maintain strong relationships with clients and understand their evolving needs.
Maintain consistent communication with clients.
Use RingCentral for dialer communications, follow-ups, and tracking client progress.
Regularly update and engage stakeholders regarding client progress and achievements.

Technical Proficiency & Tool Usage

Use Office 365, Trello, Zoom, and the company’s proprietary learning platform.
Help ensure clients are comfortable using the tools required for their training and career development.
Manage client data and communication through the learning platform.

Mentorship & Potential Growth

Support clients with a focus on helping them achieve their career goals.
Develop toward the potential opportunity to move into a mentorship position over time.

Qualifications

Experience

2+ years of experience in client-facing roles such as account management, coaching, or customer success.
Experience managing client relationships and recognizing client needs.
Experience with Office 365, project management skills, and general career development concepts.
Familiarity with proprietary learning platforms is a plus.

Skills

Proficiency with Office 365, Trello, Zoom, RingCentral, and other collaboration platforms.
Strong verbal and written communication skills.
Strong ability to engage and motivate clients.
Strong organizational and attention-to-detail skills.
Ability to manage multiple clients and schedules.
Ability to work independently while collaborating with internal teams.
Willingness to grow into a mentorship role over time.

What Success Looks Like

Client goals and expectations are consistently met or exceeded.
Strong and long-lasting client relationships contribute to high client satisfaction and retention.
Clients remain motivated, engaged, supported, and encouraged throughout their learning journey.
Technology is effectively used to manage client communication, progress, and follow-ups.

Opportunity

This role offers the opportunity to support clients directly in their professional development and career advancement. The Career Development Coach will provide personalized guidance, help clients remain motivated, and support their progress toward career goals. The role also offers potential growth into a mentorship position over time.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Apply for this position

Personal Information:

Please provide your contact details and upload any relevant documents to help us assess your qualifications. Ensure all information is complete to move forward in the process.

Full Name: *

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Email: *

The email you provide must be the same one you use to send your video.

Phone Number: *

Please share your phone number with the country code (e.g., +27 for South Africa, +20 for Egypt, +52 for Mexico). If it works for both WhatsApp and calls, even better.

Resume: *

Boost your chances! Please submit your resume in English and PDF format; otherwise, it will not be considered. Make sure it includes all tools you’ve mastered and fields you’ve worked in.

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What is your level of English proficiency? *

Basic – I can understand and use simple phrases but struggle with professional conversations. Intermediate – I can communicate in English in most situations but may make occasional mistakes or need support with complex topics. Advanced – I can speak and write fluently with few errors and feel confident in professional settings. Native / Bilingual – English is my first language or I speak it at a native level with complete fluency.

What's your expected monthly compensation in USD for a 40h/week (full-time) role? *

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What's your expected monthly compensation in USD for a 20h/week (part-time) role?

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What country will you be working from? *

Are you available to work 9 AM - 6 PM CST? *

Yes No

Do you have any friends, family members, or personal connections currently working at Scale Army or involved in any of our projects? *

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Were you referred by a current Scale Army contractor? If yes, please add their full name.

Experience & Availability:

In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations.

How many years of experience do you have in client-facing roles such as coaching, customer success, or account management? *

1 year - 3 years 4 years - 6 years 7 years - 9 years 10 years - 15+ years

Tell us about your experience coaching, supporting, or managing clients. How did you identify their individual needs and help them work toward their goals? *

Tell us about your experience creating study plans, development plans, or structured learning plans based on an individual's goals and timelines. *

Tell us about your experience supporting clients with professional development topics such as Office 365, project management, or broader career concepts. *

Which of the following responsibilities have you handled in a previous client-facing role? *

Select all that apply.

Conducting regular client meetings Creating individualized study or development plans Tracking client progress and follow-ups Motivating clients toward established goals Managing multiple client relationships simultaneously Updating stakeholders on client progress None of the above

How do you use AI in your work? *

Briefly share the tools you use, key use cases, any experience with automation, and how AI has improved your efficiency or output.

Let's get to know you! We need you to submit a short video as the first step in our screening and verification process. It's a great way for us to see your personality, communication style, and why you're a strong fit for the role. You'll only need to record this once!

Submit your video here.

Did you submit your video using the same email you are entering in this application form? *

If not, you will not be considered.

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Application Submitted!

Thank you for applying for Development Career Coach. Your application has been successfully submitted to the Scale Army hiring team. We've received your details and resume, and we will be in touch soon.

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Job information

Department Operations

Compensation $1.2K – $1.5K per month Final compensation is set after evaluating experience and location.