Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.

Location

Fully remote | 8 AM - 5 PM CST (1 hour lunch included).

Role Overview

The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

Key Responsibilities

High-Volume Call Handling

Handle 175–225 calls per day through an auto-dialer system
Engage with leads in real-time as calls are presented via dialer
Maintain consistent energy, tone, and efficiency across a high volume of interactions

Appointment Booking

Follow structured scripts and call flows to guide conversations
Book qualified in-home appointments for the sales team
Keep conversations focused on securing appointments rather than selling services

Lead Qualification

Ask key qualifying questions related to location, timing, and interest
Ensure appointments meet required criteria before booking
Avoid over-selling or deviating from the defined process

CRM & System Management

Accurately update and manage lead data within LeadPerfection
Track call outcomes, appointment status, and follow-ups
Maintain clean and organized pipeline data

Dialer & Workflow Execution

Operate within a predictive dialer environment using Five9
Manage callbacks and follow-ups as needed
Work efficiently within a structured, queue-based workflow

Adaptability & Process Alignment

Adapt quickly to script updates, campaign changes, and shifting priorities
Remain coachable and open to feedback
Maintain performance consistency in a repetitive, fast-paced environment

Qualifications

Experience

2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles
Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred
Experience working with auto-dialers or predictive dialer systems preferred

Skills

Ability to control and guide conversations efficiently toward booking outcomes
Comfortable handling high call volume with speed and consistency
Strong listening skills and ability to follow structured scripts naturally
Process-driven and execution-focused mindset rather than sales-driven
Comfortable working within structured systems and clear KPIs
Resilient, consistent, and able to manage repetitive tasks effectively
Coachable, adaptable, and responsive to feedback and change

What Success Looks Like

Consistently handling high daily call volumes (175+ calls/day)
Strong and consistent appointment booking rates
High accuracy in CRM updates and lead tracking
Ability to remain focused, efficient, and consistent throughout the workday

Opportunity

This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Apply for this position

Personal Information:

Please provide your contact details and upload any relevant documents to help us assess your qualifications. Ensure all information is complete to move forward in the process.

Full Name: *

Please enter your full legal name as it appears on official documents.

Email: *

The email you provide must be the same one you use to send your video.

Phone Number: *

Please share your phone number with the country code (e.g., +27 for South Africa, +20 for Egypt, +52 for Mexico). If it works for both WhatsApp and calls, even better.

Resume: *

Boost your chances! Please submit your resume in English and PDF format; otherwise, it will not be considered. Make sure it includes all tools you’ve mastered and fields you’ve worked in.

📄

Choose a file or drag it here

PDF, DOC, DOCX (Max 10MB)

Experience & Availability:

In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations.

How many years of experience do you have in appointment setting, call center, or high-volume calling roles? *

1 year - 3 years 4 years - 6 years 7 years - 9 years 10 years - 15+ years

How do you use AI in your work? *

Briefly share the tools you use, key use cases, any experience with automation, and how AI has improved your efficiency or output.

How comfortable are you handling high-volume call environments (150+ calls per day)? *

No experience but eager to learn Basic - can handle moderate call volume with support Intermediate - comfortable with consistent high call volume Advanced - have consistently handled 150+ calls/day efficiently Expert - thrive in high-volume environments and optimize performance

What type of experience do you have? *

Select all that apply

Call center (high-volume) Appointment setting (non-sales focused) Full sales / closing role Customer service only None of the above

Which of the following have you done in previous roles? *

Select all that apply

Handled inbound or outbound calls using a structured script Qualified leads before booking appointments Managed follow-ups and callbacks Maintained accurate records and updates in a system None of the above

Have you worked with a dialer system in a high-volume environment? *

Yes No

Are you comfortable following structured scripts and processes to guide conversations toward booking appointments? *

Yes No

Walk me through your experience handling high call volumes — how many calls per day were you making and what was your main goal on those calls? *

In your experience, what’s the key to successfully booking an appointment without trying to “sell” the service? *

What's your expected monthly compensation in USD for a 40h/week (full-time) role? *

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What's your expected monthly compensation in USD for a 20h/week (part-time) role?

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What country will you be working from? *

Are you available to work 9 AM - 5 PM EST? *

Yes No

Which of the following tools do you excel at? Select all that apply to showcase your expertise!

Select all that apply to showcase your PROVEN expertise. Please answer honestly — we’ll assess skills during the interview process.

Work Management & Collaboration Tools *

Select the tools you are comfortable using to manage projects, assign tasks, or track progress.

None Airtable Asana Basecamp Clickup Google Workspace (Chat & Meet) Jira Microsoft Teams Miro Monday.com Notion Slack Trello

CRM Tools *

Choose the CRM platforms you’re familiar with for managing contacts, tracking sales, and organizing customer data.

None Freshsales HubSpot Pipedrive Salesforce Zoho CRM

Design, Marketing & Content Tools *

Select the tools you’ve used to design, create content, or run marketing campaigns.

None ActiveCampaign/Brevo/Kalviyo/MailChimp Adobe After Effects Adobe Illustrator Adobe Photoshop Adobe Premiere Pro Buffer / Hootsuite Canva CapCut Figma Google Ads Google Analytics (GA4) Meta Ads Manager Meta Business Suite (Facebook/Instagram Ads Manager) SEMrush/Ahrefs Shopify TikTok Shop WordPress

Programming Languages & Tools *

Select the programming languages and frameworks you’re skilled in for building and enhancing web applications.

None .NET (C#) AWS / Azure / Google Cloud Platform (GCP) Docker Git/GitHub Google Cloud Platform (GCP) HTML/CSS Java JavaScript Node.js Python (Django / Flask) React SQL

Let’s get to know you! We need you to submit a short video as the first step in our screening and verification process. It’s a great way for us to see your personality, communication style, and why you’re a strong fit for the role.

Submit video here.

Did you submit your video using the same email you are entering in this application form? *

If not, you will not be considered.

Yes No

Which of these industries do you have professional experience in? *

Technology / SaaS Healthcare / MedTech Finance / FinTech E-commerce / Retail Education / EdTech Marketing / Advertising Logistics / Supply Chain Manufacturing Hospitality / Travel Government / Public Sector B2B (Business-to-Business) B2C (Business-to-Consumer) DTC (Direct-to-Consumer) Fashion / Jewelry

What is your level of English proficiency? *

Basic – I can understand and use simple phrases but struggle with professional conversations. Intermediate – I can communicate in English in most situations but may make occasional mistakes or need support with complex topics. Advanced – I can speak and write fluently with few errors and feel confident in professional settings. Native / Bilingual – English is my first language or I speak it at a native level with complete fluency.

Do you have any friends, family members, or personal connections currently working at Scale Army or involved in any of our projects? *

Yes No

Were you referred by a current Scale Army contractor? If yes, please add their full name.

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Yes, keep me updated No, I do not want to receive these emails

Are you comfortable with us using your video for marketing purposes (ex: social, web, email, etc.) to help more hiring managers see your application? *

If you ever want us to take it down, email us at: [email protected]

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Application Submitted!

Thank you for applying for Appointment Setter. Your application has been successfully submitted to the Scale Army hiring team. We've received your details and resume, and we will be in touch soon.

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Job information

Department Sales

Compensation $800 per month • Offers Commission Final compensation is set after evaluating experience and location.