Netsuite Administrator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client provides managed services involving NetSuite administration, inventory management, system integrations, and ongoing technical support for product-based businesses.

Role Overview

The NetSuite Administrator (Managed Services) will manage, troubleshoot, and maintain NetSuite environments for managed services clients. This hands-on role involves working directly within live client accounts, resolving inventory and system issues, managing integrations, and supporting day-to-day administrative requests.

The ideal candidate has extensive NetSuite administration experience with product-based businesses, strong inventory management knowledge, and hands-on experience with Celigo integrations. This individual will work directly with clients, prioritize configuration-based solutions, and provide practical support and training.

Location

Fully Remote (Work from Home) | 8:00 AM – 4:00 PM EST | Full-Time

Key Responsibilities

NetSuite Inventory Management & Troubleshooting

Investigate and resolve negative inventory balances across locations.
Troubleshoot failed or missing item receipts, transfer orders, and inventory adjustments.
Configure and correct landed cost allocations on purchase orders and item receipts.
Maintain accurate inventory records across multi-location NetSuite environments.

Celigo Integrations & Error Resolution

Manage and troubleshoot Celigo integrations connecting NetSuite with Shopify, third-party logistics (3PL) providers, and EDI systems.
Diagnose integration errors, repair field mappings, and rerun failed records.
Resolve data synchronization issues between NetSuite and connected platforms.

NetSuite Administration & Reporting

Create and maintain saved searches, reports, and dashboards.
Manage user roles, permissions, workflows, and routine administrative requests.
Prioritize NetSuite configuration and workflows before considering SuiteScript solutions.
Handle NetSuite Support cases and assist with release testing.
Document system changes, fixes, and updates.

Client Support & Training

Work directly within live client accounts to troubleshoot issues and implement solutions.
Participate in client calls to review problems, explain fixes, and provide training.
Keep clients and internal teams informed about issues, progress, and completed work.
Provide concise documentation of system changes and resolutions.

Qualifications

Experience

3+ years of hands-on experience administering NetSuite for product-based companies, such as CPG, beauty, apparel, or similar businesses.
Experience managing and troubleshooting live NetSuite environments, beyond implementation-only projects.
Experience with inventory management, item receipts, landed cost, and multi-location inventory configurations.
Hands-on experience building or repairing Celigo integrations, including Shopify-to-NetSuite flows.
Experience troubleshooting integration errors, correcting mappings, and rerunning failed records.
Experience supporting client teams with NetSuite administration, issue resolution, and training.
Experience with EDI integrations, including SPS Commerce or TrueCommerce, and 3PL integrations is preferred.
Experience supporting multiple client accounts simultaneously is preferred.
NetSuite Administrator certification is a plus.

Skills

Strong proficiency in NetSuite administration, inventory troubleshooting, and system configuration.
Ability to diagnose and resolve negative inventory, failed item receipts, transfer order discrepancies, and inventory adjustments.
Strong understanding of landed cost configuration and allocation.
Proficiency with Celigo integration flows, error resolution, field mappings, and record synchronization.
Ability to create and maintain NetSuite saved searches, reports, and dashboards.
Experience managing roles, permissions, workflows, and administrative settings.
Ability to prioritize configuration-based solutions and use SuiteScript only when standard settings or workflows are insufficient.
Ability to investigate NetSuite Support cases and perform release testing.
Ability to explain technical issues and solutions to non-technical client teams.
Strong analytical skills, attention to detail, and problem-solving abilities.
Ability to document system changes and provide practical client training.

Opportunity

The NetSuite Administrator (Managed Services) will have the opportunity to work directly with clients on NetSuite administration, inventory troubleshooting, integrations, and ongoing system improvements.

This role offers hands-on ownership of live NetSuite environments and the opportunity to resolve operational challenges across product-based businesses.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Apply for this position

Personal Information:

Please provide your contact details and upload any relevant documents to help us assess your qualifications. Ensure all information is complete to move forward in the process.

Full Name: *

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Email: *

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Phone Number: *

Please share your phone number with the country code (e.g., +27 for South Africa, +20 for Egypt, +52 for Mexico). If it works for both WhatsApp and calls, even better.

Resume: *

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What is your level of English proficiency? *

Basic – I can understand and use simple phrases but struggle with professional conversations. Intermediate – I can communicate in English in most situations but may make occasional mistakes or need support with complex topics. Advanced – I can speak and write fluently with few errors and feel confident in professional settings. Native / Bilingual – English is my first language or I speak it at a native level with complete fluency.

What's your expected monthly compensation in USD for a 40h/week (full-time) role? *

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What's your expected monthly compensation in USD for a 20h/week (part-time) role?

Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget.

What country will you be working from? *

Are you available to work 8 AM - 4 PM EST? *

Yes No

Do you have any friends, family members, or personal connections currently working at Scale Army or involved in any of our projects? *

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Were you referred by a current Scale Army contractor? If yes, please add their full name.

Experience & Availability:

In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations.

How many years of hands-on professional experience do you have administering NetSuite in live environments for product-based companies? *

1 year - 3 years 4 years - 6 years 7 years - 9 years 10 years - 15+ years

Describe an inventory or landed cost issue you personally resolved in NetSuite. What caused the problem, what changes did you make, and how did you verify that the inventory records or cost allocations were accurate? *

Which Celigo integration flows have you personally built, maintained, or repaired? Specify the systems connected, the types of errors you encountered, and how you resolved them. *

Describe a situation where you had to explain a NetSuite issue and its resolution to a non-technical client. How did you approach the troubleshooting process, communicate the solution, and ensure the issue was resolved? *

Which of the following NetSuite modules, integrations, or administrative activities do you have hands-on professional experience with? *

Select all that apply.

NetSuite Inventory NetSuite Advanced Inventory NetSuite Landed Cost NetSuite Work Orders and Assemblies NetSuite WMS NetSuite Fixed Assets NetSuite Revenue Recognition NetSuite OneWorld Multi-location inventory management Item receipts and transfer orders Celigo Shopify-to-NetSuite integrations Celigo integration troubleshooting and mapping 3PL integrations EDI integrations (SPS Commerce or TrueCommerce) Saved searches, reports, and dashboards Roles, permissions, and workflows NetSuite Support cases and release testing None of the above

How do you use AI in your work? *

Briefly share the tools you use, key use cases, any experience with automation, and how AI has improved your efficiency or output.

Let's get to know you! We need you to submit a short video as the first step in our screening and verification process. It's a great way for us to see your personality, communication style, and why you're a strong fit for the role. You'll only need to record this once!

Submit your video here.

Did you submit your video using the same email you are entering in this application form? *

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Application Submitted!

Thank you for applying for Netsuite Administrator. Your application has been successfully submitted to the Scale Army hiring team. We've received your details and resume, and we will be in touch soon.

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Job information

Department Operations

Compensation $2.4K – $2.7K per month Final compensation is set after evaluating experience and location.