Technical Business Analyst

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a U.S.-based technology company specializing in data integration, workflow automation, and connectivity solutions. Their platform helps businesses connect CRM, ERP, accounting, and other business systems to streamline data flows and automate processes. As the organization continues to adopt a more AI-centric approach, they are seeking analytical and forward-thinking professionals who can work directly with clients while leveraging technology and AI to improve solution delivery.

Role Overview

The Technical Business Analyst will serve as a bridge between clients, business requirements, and technical solutions. This role will work directly with customers to understand business processes, uncover technical requirements, recommend appropriate solutions, and support implementation projects involving connected business systems.

This is not a software engineering role. The ideal candidate is business-minded, analytical, and comfortable learning technical concepts while communicating effectively with both clients and internal technical teams. The Technical Solutions Analyst will also leverage AI tools to automate repetitive work, improve implementation processes, and identify more efficient ways to deliver solutions.

Location

Fully Remote | 8:00 AM - 5:00 PM CST | LATAM only.

Key Responsibilities

Client Discovery & Solution Analysis

Meet directly with clients to understand their business processes, technical needs, challenges, and desired outcomes.
Conduct discovery conversations and ask thoughtful questions to uncover business and technical requirements.
Translate client needs into clear requirements and practical solution recommendations.
Analyze business processes to determine how available systems, integrations, and workflows can address client needs.
Communicate technical concepts clearly to both technical and non-technical stakeholders.

Implementation & Technical Coordination

Support template-based implementation projects involving CRM, ERP, accounting, and other connected business systems.
Develop an understanding of how different systems, connectors, and data flows work together.
Help define and recommend solutions based on client requirements without being responsible for custom software development.
Coordinate with internal technical resources when projects require deeper technical expertise.
Support implementations from initial requirements gathering through solution delivery.

AI & Process Improvement

Leverage AI tools to improve productivity and simplify repetitive implementation activities.
Identify opportunities to automate manual workflows and improve existing internal processes.
Help create and improve AI-assisted workflows and skills using tools such as Claude.
Evaluate existing processes and recommend more efficient approaches using AI and automation.
Continuously explore practical ways to incorporate AI into client implementations and internal workflows.

Client & Sales Support

Develop a strong understanding of the company's products, integrations, and technical capabilities.
Support product demonstrations and technical conversations with prospective and existing clients.
Assist during the sales process when technical, integration, or solution-related questions arise.
Help clients understand available solutions and how they can address specific business requirements.
Build strong client relationships through active listening, clear communication, and effective problem-solving.

Qualifications

Experience

1-4 years of experience in business analysis, data analytics, SaaS implementation, solutions consulting, business systems, or a similar analytical and client-facing environment.
Experience gathering business requirements and translating them into actionable solutions is preferred.
Exposure to CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems is preferred.
Exposure to ERP or accounting platforms such as QuickBooks, NetSuite, or comparable systems is preferred.
Experience using AI tools to improve workflows, automate tasks, or increase productivity is strongly preferred.

Skills

Able to analyze business challenges, identify underlying requirements, and recommend practical solutions based on available technology and systems.
Comfortable learning technical concepts quickly and translating information between business stakeholders and technical teams.
Able to conduct effective client discovery conversations by asking thoughtful questions, actively listening, and identifying the client's underlying needs.
Familiar with system integrations, data flows, APIs, or automation concepts and able to understand how connected business platforms exchange information.
Comfortable using AI tools such as Claude to streamline repetitive work, improve workflows, and support implementation activities.
Able to learn new CRM, ERP, accounting, SaaS, and integration platforms quickly as client requirements evolve.
Strong problem-solving skills with the ability to evaluate different approaches and seek appropriate technical support when needed.
Able to manage client-facing responsibilities while maintaining clear requirements, documentation, and communication throughout implementation projects.

What Success Looks Like

Client needs are successfully understood and translated into clear, actionable solution requirements.
Clients receive thoughtful recommendations based on their business processes and technical requirements.
Strong client relationships are developed through effective communication, active listening, and problem-solving.
The company's products, integrations, and implementation processes are quickly understood and applied effectively.
AI and automation opportunities are consistently identified to reduce repetitive work and improve efficiency.
Implementation projects are effectively supported through collaboration between clients and internal technical teams.
Product demonstrations and technical sales conversations receive reliable solutions support.
The role takes on increasing ownership and responsibility as the company's services and AI capabilities expand.

Opportunity

This is an opportunity to join a growing technology company that is actively evolving toward an AI-centric way of working. You will gain hands-on exposure to client solutions, SaaS integrations, CRM and ERP platforms, implementation projects, workflow automation, and emerging AI technologies.

For someone who is analytical, business-minded, curious about technology, and interested in using AI to solve real business problems, this role offers the opportunity to develop deeper technical and solutions expertise while taking on greater responsibility over time.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Apply for this position

Personal Information:

Please provide your contact details and upload any relevant documents to help us assess your qualifications. Ensure all information is complete to move forward in the process.

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What is your level of English proficiency? *

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What's your expected monthly compensation in USD for a 40h/week (full-time) role? *

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What country will you be working from? *

Are you available to work 8 AM - 5 PM CST? *

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Experience & Availability:

In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations.

How many years of professional experience do you have in business analysis, SaaS implementation, solutions consulting, data analytics, business systems, or a similar analytical/client-facing role? *

1 year - 3 years 4 years - 6 years 7 years - 9 years 10 years - 15+ years

Tell us about a client-facing implementation or solutions project where you gathered business requirements and helped translate them into a technical or system-based solution. What was your role and what was the outcome? *

Describe your experience working with CRM, ERP, accounting, or other business systems. Which platforms have you worked with, and how were they used or connected within the business? *

Give us an example of how you have used AI to automate a repetitive task, improve an existing workflow, or make a business process more efficient. What did you implement and what impact did it have? *

Which of the following tools, systems, or technical areas do you have hands-on experience with? *

Select all that apply.

Salesforce Microsoft Dynamics QuickBooks NetSuite Claude or similar AI tools CRM implementations ERP implementations System integrations APIs Data flows or data mapping Workflow automation SaaS implementation projects Product demonstrations or technical sales support None of the above

How do you use AI in your work? *

Briefly share the tools you use, key use cases, any experience with automation, and how AI has improved your efficiency or output.

Let's get to know you! We need you to submit a short video as the first step in our screening and verification process. It's a great way for us to see your personality, communication style, and why you're a strong fit for the role. You'll only need to record this once!

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Job information

Department Technology & Product

Compensation $1.7K per month • Offers Commission Final compensation is set after evaluating experience and location.